cp444 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how cp444 ("cp444", "we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "Player") who access or use the cp444 online gaming platform at https://cp444.io, including all associated services, features, games, and promotions.

cp444 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We recognise that players in Bangladesh entrust us with sensitive personal information, and we treat that trust as a fundamental obligation.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. By creating an account or using the cp444 platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2Data Controller

For the purposes of data protection law, cp444 acts as the data controller in respect of personal data collected from players who access the platform at https://cp444.io. As data controller, cp444 determines the purposes and means by which your personal data is processed.

All data protection enquiries, subject access requests, and complaints relating to the handling of your personal data should be directed to the cp444 Data Protection contact as set out in Section 14 of this Policy.

3Data We Collect

cp444 collects personal data from several sources in the course of providing its services. The categories of data we collect are set out below.

3.1 Registration Data

When you create a cp444 account, we collect the information you provide directly, including: full legal name, date of birth, residential address, email address, mobile phone number, and your chosen username. This information is required to create and manage your account.

3.2 Identity Verification Data (KYC)

As part of our mandatory Know Your Customer (KYC) process, we collect copies of government-issued identity documents such as your National Identity Card, Passport, or Driving Licence issued in Bangladesh. We may also collect proof of address documents (e.g., a utility bill or bank statement) and, where required by our anti-money-laundering procedures, proof of source of funds.

3.3 Financial Data

When you make a deposit or withdrawal, we collect transaction data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank card), the transaction amount in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full payment card numbers or mobile wallet PINs on our systems; these are handled by our certified payment processing partners.

3.4 Gaming Activity Data

We collect records of your gaming activity on the cp444 platform, including bets placed, games played, wagering amounts, session durations, bonus usage, and transaction history. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

3.5 Technical & Device Data

We automatically collect certain technical data when you access the platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and session timestamps. This data is used to ensure platform security, diagnose technical issues, and improve user experience.

3.6 Communications Data

We retain records of communications between you and the cp444 support team, including live chat transcripts, email correspondence, and support ticket records. This data is used to resolve disputes, maintain service quality, and comply with legal record-keeping obligations.

3.7 Responsible Gaming Data

If you make use of responsible gaming tools — such as setting deposit limits, requesting a cooling-off period, or initiating self-exclusion — we record and store these requests as part of your account profile to ensure they are applied correctly and consistently.

3.8 Summary Table

4How We Use Your Data

cp444 uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your profile, and provide access to all platform features.
• Processing transactions: To process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• KYC and regulatory compliance: To verify your age (21+ requirement), identity, and source of funds in compliance with applicable anti-money-laundering and responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and feature set of the cp444 platform.
• Customer support: To respond to your queries, resolve disputes, and maintain support records for quality assurance purposes.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling and to apply the responsible gaming tools you have requested.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and updates about new games or features relevant to your interests. You may withdraw consent at any time.
• Legal obligations: To comply with applicable law, respond to lawful requests from competent authorities, and maintain records as required by regulation.

5Legal Basis for Processing

cp444 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing is necessary to perform our contract with you (i.e., to provide the cp444 gaming platform and associated services).
• Legal obligation: Processing is necessary to comply with our legal obligations, including KYC/AML requirements and responsible gaming regulations.
• Legitimate interests: Processing is necessary for our legitimate interests in operating a secure, fraud-free platform, provided those interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (e.g., for marketing communications or optional data collection), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6Sharing Your Data

cp444 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of third parties strictly on a need-to-know basis:

6.1 Payment Processors

To process your deposits and withdrawals, we share necessary transaction data with our certified payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). These partners process your data in accordance with their own privacy policies and applicable financial data protection standards.

6.2 Identity Verification Providers

We use third-party KYC and identity verification service providers to validate government-issued documents and confirm your eligibility to use the platform. These providers are contractually bound to use your data solely for the purposes of identity verification on behalf of cp444.

6.3 Game Studios

Games on the cp444 platform are provided by licensed third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These studios may receive limited technical data (such as session tokens and game round identifiers) necessary to operate their games within the cp444 environment. They do not receive your full personal profile.

6.4 Technology & Infrastructure Partners

We use third-party cloud hosting, security, and analytics providers to operate and maintain the cp444 platform. These providers act as data processors under contractual agreements that restrict them from using your data for any purpose beyond delivering services to cp444.

6.5 Legal & Regulatory Authorities

cp444 may disclose personal data to competent legal or regulatory authorities where required by law, court order, or lawful request. In cases involving suspected financial crime or fraud, we may share relevant account and transaction data with appropriate law enforcement agencies without prior notice to the account holder.

7Cookies & Tracking Technologies

The cp444 platform uses cookies and similar tracking technologies to operate effectively and to provide you with a personalised, secure experience. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling strictly necessary or security cookies may prevent you from accessing certain features of the cp444 platform or may affect the security of your account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7.3 No Third-Party Advertising Cookies

cp444 does not allow third-party advertising networks or data brokers to place tracking cookies on the platform. We do not use cross-site tracking or behavioural advertising profiling based on your activity outside of the cp444 platform.

8Data Security

cp444 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the cp444 platform;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls ensuring that personal data is accessible only to staff members whose job functions require it;
• Regular third-party security audits and penetration testing of platform infrastructure;
• Intrusion detection and anomaly monitoring systems operating 24/7;
• Multi-factor authentication requirements for staff accessing systems containing personal data;
• Incident response procedures with defined escalation paths and player notification obligations in the event of a confirmed data breach.

9Data Retention

cp444 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal, regulatory, or accounting obligations. The general retention periods we apply are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Self-exclusion records are permanently retained to prevent inadvertent re-registration by excluded players.

10Your Rights

As a data subject, you hold the following rights in respect of the personal data that cp444 processes about you. These rights may be exercised free of charge by contacting the cp444 support team as described in Section 14.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to object: You may object to the processing of your data where we rely on legitimate interests as the legal basis, or to the processing of your data for direct marketing purposes.
• Right to data portability: Where processing is based on your consent or a contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights may be limited where cp444 is required to retain or process your data to comply with a legal obligation (for example, AML record-keeping requirements), or where retention is necessary for the establishment, exercise, or defence of legal claims.

11Children & Minors

The cp444 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or have reasonable grounds to suspect that an account belongs to a person under 21, we will immediately suspend the account, void any winnings, and take steps to return deposits to the original payment method.

If you are a parent or guardian and believe that a person under your care has registered a cp444 account without your knowledge, please contact our support team immediately via in-platform live chat. We will act on all such reports promptly and without delay.

12International Data Transfers

The cp444 platform serves players primarily in Bangladesh. Some of our third-party service providers — including cloud infrastructure partners, game studios, and identity verification providers — may process your data outside of Bangladesh. Where such transfers occur, cp444 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh.

Safeguards for international transfers may include: contractual clauses requiring the recipient to apply equivalent data protection standards; processing within jurisdictions that have been assessed as providing adequate data protection; or other legally recognised transfer mechanisms applicable in the relevant jurisdiction.

If you would like further information about the specific safeguards applied to any particular international transfer of your data, please contact cp444 using the details in Section 14.

13Changes to This Privacy Policy

cp444 reserves the right to update or amend this Privacy Policy at any time. When a material change is made, we will notify registered players via in-platform notification and/or by email to the address associated with their account, at least 7 days before the change takes effect where practicable.

The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how cp444 handles your personal data. Your continued use of the platform after the effective date of a revised Policy constitutes your acceptance of the changes.

If you do not agree to a material change in this Policy, you have the right to close your account and request a withdrawal of your verified balance. Please contact our support team to exercise this right.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cp444, please contact us using the following details. The email address below is displayed as plain text only and is not a clickable link.

• Email: [email protected]
• Live Chat: Available in-platform 24/7 (Bangladesh Standard Time, UTC+6)
• Response Time: Under 2 minutes for live chat; within 30 days for formal data subject rights requests

For questions about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page. For questions about your account terms and conditions, please refer to our Terms & Conditions page.